Frequently Asked Questions
Welcome to the CiContinuity FAQ hub. Your go-to resource for answers about our services, solutions and support.
We understand that in the world of continuity planning and disaster recovery, clarity and confidence are critical. Whether you’re exploring how CiContinuity protects organisation’s operations, preparing your IT infrastructure for potential disruptions, or simply curious about how our 24/7 support works, we hope you’ll find the answers here.
If you can’t find what you’re looking for, our team is always ready to help. Contact us anytime because when it comes to continuity, every question matters.
FAQ - General Overview
What is CiContinuity?
CiContinuity is a UK-based provider of business continuity with over 25-years of experience and delivers disaster recovery solutions, offering services such as backup, cybersecurity, and consultancy to ensure organisations can operate without interruption during crises.
Who owns CiContinuity?
CiContinuity is part of the Centerprise Group, a respected UK IT provider established in 1983. Centerprise International has been providing industry-leading IT solutions to the public and private sectors for over 40-years. In that time, we’ve built a group of companies to expand our capabilities and offerings for our customers, now known as the Centerprise Group.
As a member of the CenterpriseCenterprise Group, CiContinuity works closely with other brands in the group, including CiCloud, to ensure we deliver the best possible service. With our combined experience, we are confident that we can provide our customers with the highest quality of business continuity services.
For more information: Ci Continuity is a member of the Centerprise Group.
What sectors does CiContinuity serve?
CiContinuity supports organisations across all industries (public, private, and third sectors), including local councils, healthcare providers, and financial institutions. Our portfolio spans a wide range of organisation sizes and operational needs. We support everything from small voluntary groups and local charities to regional NHS Trusts, national government departments, and multinational enterprises. In the private sector, we’ve worked with financial institutions, utility providers, and nationwide retailers. In the public sector, we’ve helped local authorities and emergency services protect essential services. Every continuity solution is tailored to meet sector-specific requirements, helping organisations remain operational during unexpected disruptions.
For more information: Business continuity in the public, private and third sector.
How long has CiContinuity been operating?
With over 20-years of experience, CiContinuity has a longstanding history in delivering business continuity and recovery services in the UK.
The business was originally founded in June 2003 under the name The Continuity Group, which later changed the name to ADAM Continuity in October 2007, with a mission to provide dependable, UK-based disaster recovery solutions tailored to organisations that could not afford operational downtime. ADAM Continuity established itself as a trusted provider across sectors, supporting public bodies, healthcare providers, financial services, and private enterprises through critical incidents ranging from data centre outages to major cyber-attacks.
In 2024, the business was rebranded as CiContinuity, marking a new chapter in its development as part of the Centerprise Group. The rebrand reflects both its heritage and its future-facing approach, combining decades of proven expertise with the latest technologies and service models to meet today’s increasing resilience and compliance demands. While the name has changed, the same dedicated team, UK-sovereign infrastructure, and commitment to excellence remain at the core of everything we do.
For more information: Expert UK Business Continuity & Data Recovery
FAQ - Services and Solutions
What is Backup-as-a-Service (BaaS)?
CiContinuity’s BaaS offers secure cloud backup solutions, including continuous data protection and Microsoft 365 backups, ensuring data is protected and recoverable.
Our BaaS is designed to simplify the complexity of modern IT environments by providing a unified and secure approach to data backup across all locations, including public and private clouds, on-premises infrastructure, co-location facilities, and mobile devices.
We offer hybrid and continuous backup capabilities that support both short-term and long-term retention strategies, helping to ensure your critical data is always protected and accessible. Our service is aligned with your organisation’s recovery point and recovery time objectives, allowing for fast and clean recoveries when disruptions occur.
CiContinuity provides flexible service models, from self-managed solutions to fully managed backup services. Each backup is regularly validated and tested, giving you the confidence that your data is recoverable when it matters most. We also offer consultancy to help define the right backup strategy based on your operational, compliance, and security requirements.
For more information: Backup-as-a-service business continuity solutions.
What is Disaster Recovery-as-a-Service (DRaaS)?
Our DRaaS provides rapid recovery options such as cloud recovery, ship-to-site services, and work area recovery to minimise downtime during disruptions.
CiContinuity’s DRaaS is available 24/7/365 and is designed to help your organisation stay operational in the face of serious incidents such as cyber-attacks, IT failures, and natural disasters. We offer end-to-end recovery planning and execution, providing a high level of responsiveness and reassurance during critical moments.
Recovery options are flexible and comprehensive. You can recover systems into secure enterprise-grade cloud environments through CiCloud, have replacement equipment shipped directly to your site, or relocate to one of our purpose-built work area recovery locations. We ensure your continuity, no matter the scale or nature of the disruption.
All our solutions are secure, compliant with global standards, and accredited by recognised industry bodies. We take a proactive approach by regularly rehearsing recovery plans, delivering detailed reports to identify improvements and maintaining readiness.
Our team is available 24/7, and with over 20 years of experience supporting both public and private sector organisations, we offer practical expertise backed by a strong track record. Each recovery strategy is tailored to your business’s systems, risks, and critical dependencies, ensuring fast and coordinated responses when needed most.
For more information: Disaster Recovery as a Service business continuity solutions.
What cybersecurity services are available?
CiContinuity offers Security-as-a-Service, including penetration testing, managed detection and response, endpoint security, and cybersecurity consultancy.
Our cybersecurity services are built on more than 20 years of experience supporting organisations of all sizes across the public, private, and third sectors. With a team of specialists who bring both military and commercial expertise, we help organisations defend against an evolving range of cyber threats.
We begin with a thorough risk assessment to understand your current security posture. From there, we identify vulnerabilities across people, processes, and technology, and work with you to design a bespoke security strategy that addresses your organisation’s specific risks and compliance obligations.
Our services include proactive threat monitoring, penetration testing, and endpoint protection, all supported by certified professionals who hold up-to-date qualifications in line with industry standards. We also offer tailored cybersecurity consultancy, helping you develop and refine a strategy that protects sensitive data and ensures business resilience.
We understand that every organisation has unique challenges. That is why our solutions are flexible and scalable. Whether you require ad hoc guidance or fully managed security operations, we provide continuous support with 24/7 access to our cyber experts. Our approach ensures you are protected not only against current threats but also prepared for future risks as the cyber landscape evolves.
For more information: Cyber security consulting services from industry experts.
Does CiContinuity provide consultancy services?
Yes, we offer consultancy in backup strategy, cybersecurity assessment, and business continuity planning to tailor solutions to specific organisational needs.
Our consultancy services are grounded in decades of hands-on experience and are designed to help you build a practical, resilient approach to continuity and risk management. Whether you are developing your strategy from the ground up or refining an existing framework, our certified consultants provide proactive support that aligns with your business goals and operational priorities.
In backup strategy and planning, we guide you through the complexities of managing data across multiple environments. This includes support for hybrid, cloud, on-premises, and mobile storage, ensuring your backup approach is secure, compliant, and recoverable.
In cybersecurity assessment and planning, we help you evaluate your current defences and identify gaps that may expose your organisation to risk. From strategy development to implementation and testing, we work alongside your teams to strengthen your ability to withstand and respond to cyber threats.
In business continuity strategy, we collaborate with you to develop a complete and practical continuity framework. This includes risk analysis, recovery planning, and regular testing to ensure your business continuity plan is fit for purpose and ready to activate in the event of disruption.
With CiContinuity, consultancy is not just a one-time service. We provide ongoing support to review, improve, and adapt your plans as your organisation evolves and new threats emerge.
For more information: Business continuity consultancy grounded in experience.
FAQ - Business Continuity Planning
What is involved in business continuity planning with CiContinuity?
We assess risks, develop strategies, and implement plans to ensure organisations can maintain operations during various disruptions.
At CiContinuity, our business continuity planning services are shaped by over 20 years of experience supporting organisations across all sectors. We understand that planning for continuity is not just about preparing for a single event but about building long-term operational resilience that evolves with your organisation.
Our approach begins with a detailed review of your existing continuity measures, if any are in place. We assess risks across systems, data, infrastructure, supply chains, and personnel to identify vulnerabilities that could impact your ability to operate. If you do not yet have a formal plan, we will help you define key priorities and guide you through the entire planning process from the ground up.
Our consultants work closely with you to create a tailored business continuity strategy that reflects the specific nature of your organisation. This includes the development of recovery objectives, integration of data protection measures, and implementation of actionable recovery procedures. All planning is aligned with recognised standards such as ISO 22301 and the Business Continuity Institute’s Good Practice Guidelines, helping you meet compliance obligations and instil confidence among your stakeholders.
We also provide continuity training and awareness sessions to ensure your teams understand their roles during a disruption. By partnering with CiContinuity, you can be confident that your continuity plan will support operational recovery, safeguard reputation, and reinforce trust with clients, partners, and regulators.
For more information: Business continuity planning from industry experts.
How does CiContinuity support work area recovery?
We provide access to recovery locations across the UK, equipped with the necessary IT infrastructure, to enable staff to continue operations during site disruptions.
CiContinuity’s work area recovery services ensure that your teams can continue business-critical operations if your regular workplace becomes unavailable due to incidents such as flooding, power outages, fire, or equipment failure. Maintaining operational continuity is essential, and our fully equipped recovery sites offer a fast and seamless transition.
We offer ready-to-use office spaces across the UK, including key locations such as Basingstoke, Birmingham, South Wales, and Central London. Each site is supported by resilient network infrastructure and pre-configured IT and telecoms, allowing your teams to quickly resume work with minimal disruption.
Our services include secure access to company systems and cloud environments, giving your employees peace of mind that their data remains protected while operations continue. We also support physical IT recovery by deploying your imaged environment to allocated workstations, ensuring continuity of tools, applications, and access.
CiContinuity works closely with each organisation to build a tailored work area recovery plan that aligns with your specific infrastructure and operational needs. With 24/7 access to recovery sites, advanced telephony solutions, and flexible service options, we provide reliable continuity support when you need it most. Our commitment to performance, security, and rapid recovery helps you get back to business as usual without delay.
For more information: Business continuity work area recovery plan and solutions.
Can CiContinuity assist with compliance requirements?
Yes, our services align with data protection and compliance standards, helping organisations meet regulatory obligations.
CiContinuity offers a comprehensive approach to compliance, supporting organisations through both service quality and regulatory alignment. We help ensure your continuity, backup, and cybersecurity strategies meet recognised national and international standards, reducing the risk of non-compliance and enhancing overall governance.
Our services are supported by a wide range of accreditations, including ISO 22301 for Business Continuity Management, ISO 27001 for Information Security Management, and Cyber Essentials PLUS for cybersecurity assurance. We also hold ISO 9001 for Quality Management, ISO 20000 for IT Service Management, and ISO 14001 for Environmental Management. These certifications reflect our commitment to delivering services that are secure, consistent, and independently audited.
CiContinuity also enables compliant procurement through inclusion on major UK public sector frameworks such as G-Cloud 14, Cloud Compute 2, Cyber Security Services 3, and Technology Services 3. These agreements provide streamlined access to our services with confidence that they meet required standards and fair pricing.
In addition, we support organisations by integrating regulatory considerations directly into service design. Whether your priorities are GDPR compliance, supply chain assurance, or sector-specific regulations, we help you put the right controls in place to ensure adherence. Our consultants can work with you to review current practices and strengthen your compliance posture as part of a wider continuity or cybersecurity strategy.
For more information: The reliable provider for your business continuity IT needs.
How does CiContinuity ensure data security?
We implement robust security measures, including encryption and secure access protocols, to protect data integrity and confidentiality.
Data security is central to every service we provide. CiContinuity applies a multi-layered approach to ensure that all client data remains protected against cyber threats, unauthorised access, and potential data loss. This includes end-to-end encryption, strict access controls, and regular security testing across all platforms and environments.
Our services are delivered through secure, UK-sovereign infrastructure and are underpinned by a comprehensive set of accreditations. These include ISO 27001 for Information Security Management and Cyber Essentials PLUS, demonstrating our commitment to maintaining strong security controls across our operations.
For backup and recovery, we protect data in transit and at rest, and ensure that recovery environments are isolated and hardened to prevent contamination during incidents. Each backup is regularly tested and validated to confirm reliability and support clean recoveries. In disaster recovery scenarios, secure access to cloud-based systems and recovery locations is always maintained, allowing employees to resume work safely without compromising data integrity.
Our cybersecurity services further strengthen protection by offering managed detection and response, endpoint security, penetration testing, and proactive threat monitoring. We assess vulnerabilities across people, processes, and technology, and integrate advanced protocols to close gaps before they are exploited.
In consultancy engagements, we help organisations design strategies that align with both business objectives and regulatory requirements. Our team comprises experts with government and military backgrounds, all of whom hold current and relevant cyber certifications.
With CiContinuity, data security is not an add-on. It is built into every aspect of how we operate and every solution we deliver.
For more information: The highest standard of business continuity accreditations.
FAQ - Technical and Operational Details
What is the response time for disaster recovery?
CiContinuity offers industry-leading contractual response times to ensure swift recovery and minimal operational disruption.
Our disaster recovery services are designed to align with your organisation’s defined Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs), ensuring that you can restore critical systems and data within acceptable timeframes and data loss thresholds.
We work with you to identify the maximum tolerable downtime for each system and the acceptable amount of data loss, then build a recovery plan tailored to meet those parameters. Whether your RTO is a matter of hours or minutes, we provide rapid recovery options through cloud environments, ship-to-site hardware replacement, and access to pre-configured work area recovery sites across the UK.
Our infrastructure and services are regularly tested through managed rehearsals, giving you documented evidence that agreed RTOs and RPOs can be met consistently. Each solution is supported by 24/7 access to our expert recovery team, helping you respond decisively to unplanned incidents.
By combining clearly defined service levels with proven recovery processes, CiContinuity ensures you can minimise downtime, preserve business continuity, and meet compliance requirements with confidence.
Are the recovery solutions scalable?
Yes, our solutions are adaptable to organisations of various sizes and can scale according to specific business requirements.
CiContinuity’s recovery services are designed with flexibility at their core, making them suitable for small voluntary organisations, regional NHS Trusts, and large multinational enterprises alike. Whether you require a single-user recovery setup or a fully replicated multi-site environment, we tailor our services to meet the scale and complexity of your operations.
Our scalable architecture supports growth and change over time. For example, a local authority may begin with essential backup and ship-to-site support, then expand into hybrid cloud recovery and multiple work area recovery locations as operations grow. A private sector client operating multiple retail locations might implement standardised cloud-based recovery solutions across sites, with custom RTOs and RPOs depending on the function of each location.
All solutions—whether cloud-based, on-premises, or hybrid—are built to adjust in line with evolving infrastructure, compliance requirements, and service demand. We offer tiered service levels, modular options, and integrated testing so that you can scale up or down without compromising resilience or performance.
This flexibility ensures that as your organisation grows or adapts, your business continuity and disaster recovery plans remain aligned with operational goals, budget, and risk tolerance.
What technologies does CiContinuity use?
We utilise advanced technologies and partner with reputable vendors to deliver reliable and efficient continuity solutions.
CiContinuity’s services are powered by a combination of enterprise-grade technologies, secure cloud infrastructure, and trusted partnerships with market leaders such as Veeam and HPE. These technologies form the backbone of our scalable, secure, and high-performance continuity and disaster recovery solutions.
As a trusted Veeam Cloud Service Provider (VCSP) and Veeam Gold Partner, we deliver backup and recovery services across virtual, physical, and multi-cloud environments. Our Veeam-powered solutions support air-gapped, immutable backups and off-site replication for enhanced data protection. Clients can either use their own Veeam licences or opt for a fully managed service, supported by our expert team. Recovery can be managed through Veeam’s intuitive Backup Console or handed off to CiContinuity for complete operational support, including 24/7 assistance and annual recovery rehearsals.
Our core cloud platform, CiCloud, is built on HPE GreenLake technology and hosted in highly secure, UK government-approved facilities, including Ark Data Centre and Newport Data Centre. This platform delivers public cloud performance with enterprise control, offering consumption-based pricing, high data sovereignty, and seamless scalability. CiCloud also supports energy efficiency and sustainability goals through direct air-cooling systems and a power usage effectiveness (PUE) significantly below the industry average.
This integrated technology ecosystem allows CiContinuity to deliver fast, compliant, and resilient business continuity services across all sectors, ensuring your data remains protected and recoverable at all times.
For more information: Connecting you with our industry-leading partners.
Is 24/7 support available?
Yes, CiContinuity provides round-the-clock assistance to address emergencies and support recovery efforts at any time.
Our 24/7 support is designed to give you confidence that expert help is always available, no matter when an incident occurs. We maintain a dedicated team of disaster recovery and cybersecurity professionals who are on standby to assist with live incidents, coordinate recovery processes, and provide technical guidance whenever needed.
Support includes immediate escalation for critical events, access to specialist engineers for troubleshooting, and full invocation of your disaster recovery plan if required. Whether you are recovering a single server, activating a full cloud environment, or relocating to a work area recovery site, our team will guide you through each step to ensure continuity is maintained.
Clients with managed services benefit from proactive monitoring, alerting, and intervention, ensuring that issues can be addressed before they escalate. We also provide support for Veeam Cloud environments, including recovery validation, data restoration, and backup management through the Backup Console.
In addition to reactive support, we offer regular rehearsals and health checks to keep your continuity plans and recovery infrastructure in optimal condition. Our goal is to minimise disruption, accelerate recovery times, and ensure your teams are never left without expert assistance when it matters most.
FAQ - Engagement and Implementation
How can an organisation engage CiContinuity's services?
Organisations can contact CiContinuity through our website to discuss needs and arrange for tailored continuity solutions.
We offer several convenient ways for you to get in touch and begin your continuity journey. You can complete the contact form on our website at cicontinuity.co.uk/contact to outline your requirements and request a consultation.
Alternatively, you can speak directly with a team member by calling us on 01256 378000. If you prefer to arrange a time that suits your schedule, you can also book a meeting with one of our continuity specialists via our online booking system.
For written enquiries or to request more detailed information, you can email us at advice@cicontinuity.co.uk. Whether you need a full disaster recovery solution, support with compliance, or advice on backup strategy, our experts are ready to assist and will respond promptly to your enquiry.
What is the process for developing a continuity plan?
CiContinuity collaborates with clients to assess risks, design customised strategies, and implement plans that align with business objectives.
Our comprehensive business continuity planning process is rooted in industry best practices and tailored to your organisation’s unique needs. We draw on recognised methodologies and expert insights featured in our blog and resource library.
Here are useful resources from CiContinuity’s site that delve deeper into the continuity planning process and best practices:
- The 5 Key Stages to Business Continuity Planning – Outlines a structured lifecycle, from Business Impact Analysis to Assurance and Improvement, emphasising that a BCP should be an active capability, not just a document. https://cicontinuity.co.uk/resources/blog/the-5-key-stages-to-business-continuity-planning/
- BCP – Stage 3: Develop Response & Recovery Plans – Provides practical guidance on creating concise recovery workflows, leadership mapping, communication protocols, and role assignments for key incident scenarios. https://cicontinuity.co.uk/resources/blog/bcp-stage-3-develop-response-amp-recovery-plans/
- BCP – Stage 5: Oversight & Assurance – Focuses on maintaining plan effectiveness through periodic testing, stress drills, role validation, and organisational awareness. BCP – Stage 5 – Oversight & Assurance – CiContinuity
- Business Continuity Trends You Can’t Afford to Miss – Includes insights on cloud‑based recovery, scenario testing, supply‑chain resilience, and employee well‑being. Business Continuity Trends You Can’t Afford to Miss – CiContinuity
You can explore these and more at the CiContinuity Resources hub:
Are training and awareness programmes offered?
CiContinuity’s consultancy services include guidance and training to ensure staff are prepared for continuity protocols.
Can CiContinuity assist with testing and updating plans?
Yes, we provide ongoing support for testing, reviewing, and updating business continuity plans to adapt to evolving risks and organisational changes.